Returns Policy – pitpat.com PitPat hopes you enjoy your new purchase, but if you are not 100% satisfied you can return the product and get a full refund for up to 21 days from the date you purchased it. Simply drop an email with the order receipt to returns@pitpatpet.com and our friendly suppawt hounds will process this for you. We can only process returns where: The PitPat was purchased in the last 21 daysThe PitPat isn’t damaged or brokenThe PitPat is returned in its original packagingYou include proof of purchase For customer support, or to make a warranty claim, please contact us at help@pitpatpet.com.